Account

Troubleshooting

The failures shops actually hit, and what each one usually means.

The adapter is not in the list

Rignos lists RP1210 vendors registered on that laptop. If yours is missing, the vendor driver is not installed (or was installed for a different Windows user). Install the adapter maker’s own software, confirm the adapter works in their tool, then restart Rignos.

Connected, but no data

• Key off. Most ECMs go quiet. Key on and try again.
• Cable not fully seated. The most common cause by a distance.
• Another tool holding the adapter. Close INSITE, JPRO or whatever else is open.
• Wrong link speed. Standard J1939 is 250k; some applications are 500k.

Values that look impossible

The session summary flags readings outside physical range. That is usually a sensor or a module publishing something odd — not a decode error. Check the flagged parameter against the truck before you draw conclusions from the rest of the sheet.

Fault codes that do not match the engine

Check the code’s source address. Codes from a body or chassis module use the manufacturer-specific range and mean something entirely different from the same number on the engine. Rignos keeps the source visible for this reason.

The upload is stuck

Recordings queue on disk and retry; being offline in the bay is normal and expected. If the queue does not clear on shop Wi-Fi, the usual cause is a revoked or replaced machine token — check Machines & tokens in the workspace, and reactivate the app if the machine was revoked.

Sign-in refused in the app

• Customer accounts cannot activate machines — use a shop account.
• Two-factor on the account means the app needs the 6-digit code too.
• Repeated wrong passwords trigger a cool-off shared with the website. Wait it out rather than hammering it.
• At the plan’s machine cap, activation is refused until you revoke one.

Still stuck

Write to rignos@vietdiesel.com with the truck, the adapter, and what the screen said. A photo of the connection screen usually saves a round trip.