A machine is one laptop authorised to send recordings into your workspace. Your plan is priced by how many can be active at once — the same way the rest of this trade prices tools.
In Machines & tokens, issue a code: name the machine, optionally attach the customer’s email and engine serial, set how many days the code stays valid (15 by default, 0 for never). Paste the code into the app on the laptop and it is activated. Only shop accounts can issue codes — customers cannot activate machines for themselves.
The code is a service code: use it, then revoke it when the job is done, or let it expire. A code left alive on a laptop you no longer control keeps uploading into your workspace — and, past your plan cap, keeps a slot busy.
Machines default to the computer name, which is rarely memorable. Two fields make them findable when a customer calls:
The quick-search box on the Machines and Customers pages searches customers, machines and trucks at once. Search is always scoped to your shop.
Revoke a machine and its token stops working on the next request. The app then refuses to upload — but it does not destroy recordings already made. Sessions already uploaded stay where they are; history does not disappear because a laptop did.
A machine can only be deleted after it has been revoked. Deleting a live machine would kill a laptop mid-job in the field, so the server refuses it rather than merely hiding the button. Past sessions keep the machine name they were recorded under.
Machines already activated keep working. What stops is adding more. We do not switch off a laptop that is in the field mid-job because a subscription changed tier.